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lancedb/docs/web/deployment/support.mdx
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Will JonesandClaude Opus 5.5 4d7a64712f docs: adopt Embedded/Distributed terminology across docs and SDKs (#4713)
## Summary

Adopts the product terminology guide across the docs site pages, SDK
docstrings and error messages. "LanceDB OSS" and local mode become
**LanceDB Embedded**. "Remote" as the execution model becomes **LanceDB
Distributed**, which LanceDB Enterprise provides. Where free vs paid is
the point, pages contrast "LanceDB Embedded (open source)" with "LanceDB
Enterprise". This is a first trial of the Embedded name, so reviewers
can judge it in context.

- **Embedded vs Distributed** for where execution runs (`optimize()`,
consistency, branching, maintenance). Main pages define it once:
"LanceDB Enterprise runs LanceDB Distributed: …"
- **LanceDB Cloud** is kept only for legacy-Cloud specifics (`db://`
region, the brute-force KNN limit) and marked legacy. "Cloud and
Enterprise" becomes Enterprise or Distributed.
- **Plan executor** becomes "executor" or the fleet name.
- **Error messages** change, e.g. `optimize is not supported for remote
tables.` → `... in LanceDB Distributed.` Tests that match on them are
updated.
- **Vale rules** (`EmbeddedName`, `OSSProduct`, `RemoteExecution`,
`DistributedEnterprise`, `LegacyCloud`, `InternalNames`) enforce the
terms in prose.

Unchanged: identifiers (`availability.oss`, the `remote` module and
feature, `RemoteTable`, `db://`), heading anchors, internal code
comments, and Geneva.

## Evidence

- Rust lib tests for the changed messages and the Python tests in
`test_remote_db.py`, `test_materialized_views.py` and `test_table.py`
pass locally.
- Not run locally:
- The Node tests: `remote.test.ts` and `table.test.ts` have updated
assertions.
  - Vale.
  - The `experimental_functions`-marked materialized-view tests.
- `docs/src` API reference was hand-edited to match the docstrings
rather than regenerated.

## Merge Risk

**Door:** two-way; prose and message text only.
**Blast Radius:** `docs`, `error-messages`: callers matching on old
error strings would break.

Companion PRs: lancedb/docs (assembler labels, STYLE.md) and sophon
(Enterprise pages).

🤖 Generated with [Claude Code](https://claude.com/claude-code)

---------

Co-authored-by: Claude Opus 5.5 <noreply@anthropic.com>
2026-10-28 14:04:41 -07:00

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---
title: "Support"
sidebarTitle: "Support"
description: "Where to get help: community Discord for LanceDB Embedded (open source), dedicated support for LanceDB Enterprise."
icon: circle-question
keywords: ["support", "help", "discord", "community"]
---
## LanceDB Embedded (open source) {#oss}
For a quick question, the
[Discord community](https://discord.gg/AUEWnJ7Txb) has channels for
Python, TypeScript and Rust where you can ask the community for help.
Use GitHub for discussions and issues that others can search and follow:
| | |
| --- | --- |
| [GitHub Discussions](https://github.com/lancedb/lancedb/discussions) | Open-ended questions, design questions, "what's the right way to do X" |
| [GitHub Issues](https://github.com/lancedb/lancedb/issues) | A specific bug, or a feature request |
## LanceDB Enterprise {#enterprise}
<Badge color="red">Enterprise</Badge> Contact your support team directly at
[support@lancedb.com](mailto:support@lancedb.com) for dedicated assistance.
## What to include {#what-to-include}
A faster answer usually depends on the same handful of details:
| | |
| --- | --- |
| SDK and version | `lancedb.__version__` (Python), `package.json` (TypeScript), the crate version (Rust) |
| Connection type | embedded path, or a `db://` deployment |
| The exact error | full traceback or error message, not a paraphrase |
| A minimal repro | the smallest table schema and call that reproduces it |