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38 lines
1.4 KiB
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38 lines
1.4 KiB
Plaintext
---
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title: "Support"
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sidebarTitle: "Support"
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description: "Where to get help: community Discord for OSS, dedicated support for Enterprise."
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icon: circle-question
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keywords: ["support", "help", "discord", "community"]
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---
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## LanceDB OSS {#oss}
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For a quick question, the
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[Discord community](https://discord.gg/AUEWnJ7Txb) is fastest -- ask under the
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relevant language channel for Python, TypeScript, or Rust, and you reach both
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the community and the engineering team.
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For anything worth keeping searchable for the next person, use GitHub instead:
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| --- | --- |
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| [GitHub Discussions](https://github.com/lancedb/lancedb/discussions) | Open-ended questions, design questions, "what's the right way to do X" |
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| [GitHub Issues](https://github.com/lancedb/lancedb/issues) | A specific bug, or a feature request |
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## LanceDB Enterprise {#enterprise}
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<Badge color="red">Enterprise</Badge> Contact your support team directly at
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[support@lancedb.com](mailto:support@lancedb.com) for dedicated assistance.
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## What to include {#what-to-include}
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A faster answer usually depends on the same handful of details:
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| --- | --- |
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| SDK and version | `lancedb.__version__` (Python), `package.json` (TypeScript), the crate version (Rust) |
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| Connection type | embedded path, or a `db://` deployment |
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| The exact error | full traceback or error message, not a paraphrase |
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| A minimal repro | the smallest table schema and call that reproduces it |
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