zen/test-data/graphs/service-level-agreement-enforcement.json

{
  "tests": [
    {
      "input": {
        "service": {
          "id": "internet_service_123",
          "name": "Business Fiber Internet",
          "status": "down",
          "downtimeDuration": 45,
          "responseTime": 320,
          "packetLoss": 0.8,
          "startTime": "2025-03-19T15:30:00Z"
        },
        "customer": {
          "id": "cust_789",
          "name": "Acme Corporation",
          "serviceTier": "premium",
          "contractId": "contract_456",
          "contactEmail": "support@acmecorp.com"
        },
        "incident": {
          "id": "inc_123456",
          "reportedTime": "2025-03-19T15:45:00Z",
          "reportedBy": "automated_monitoring"
        }
      },
      "output": {
        "breachDescription": "Excessive downtime for premium customer",
        "compensationAmount": 225,
        "compensationType": "service_credit",
        "customer": {
          "contactEmail": "support@acmecorp.com",
          "contractId": "contract_456",
          "id": "cust_789",
          "name": "Acme Corporation",
          "serviceTier": "premium"
        },
        "customerTier": "premium",
        "downtimeDuration": 45,
        "escalationLevel": "senior_management",
        "escalationTimeframe": "immediate",
        "incident": {
          "id": "inc_123456",
          "reportedBy": "automated_monitoring",
          "reportedTime": "2025-03-19T15:45:00Z"
        },
        "isDowntime": true,
        "packetLoss": 0.8,
        "parameterType": "downtime",
        "parameterValue": 45,
        "requiresEscalation": true,
        "responseTime": 320,
        "service": {
          "downtimeDuration": 45,
          "id": "internet_service_123",
          "name": "Business Fiber Internet",
          "packetLoss": 0.8,
          "responseTime": 320,
          "startTime": "2025-03-19T15:30:00Z",
          "status": "down"
        },
        "severityLevel": "critical",
        "severityScore": 3,
        "slaBreached": true
      }
    }
  ],
  "nodes": [
    {
      "id": "input1",
      "name": "request",
      "type": "inputNode",
      "content": {
        "schema": ""
      },
      "position": {
        "x": 110,
        "y": 114
      }
    },
    {
      "id": "validateSLA",
      "name": "validateServiceParameters",
      "type": "expressionNode",
      "content": {
        "inputField": null,
        "outputPath": null,
        "expressions": [
          {
            "id": "expr1",
            "key": "isDowntime",
            "value": "service.status == 'down'"
          },
          {
            "id": "expr2",
            "key": "downtimeDuration",
            "value": "service.downtimeDuration ?? 0"
          },
          {
            "id": "expr3",
            "key": "responseTime",
            "value": "service.responseTime ?? 0"
          },
          {
            "id": "expr4",
            "key": "packetLoss",
            "value": "service.packetLoss ?? 0"
          },
          {
            "id": "expr5",
            "key": "customerTier",
            "value": "customer.serviceTier ?? 'standard'"
          }
        ],
        "passThrough": true,
        "executionMode": "single"
      },
      "position": {
        "x": 430,
        "y": 114
      }
    },
    {
      "id": "determineParameterType",
      "name": "determineParameterType",
      "type": "decisionTableNode",
      "content": {
        "rules": [
          {
            "i1": "isDowntime == true",
            "o1": "'downtime'",
            "o2": "downtimeDuration",
            "_id": "param1"
          },
          {
            "i1": "responseTime > 0",
            "o1": "'responseTime'",
            "o2": "responseTime",
            "_id": "param2"
          },
          {
            "i1": "packetLoss > 0",
            "o1": "'packetLoss'",
            "o2": "packetLoss",
            "_id": "param3"
          },
          {
            "i1": "",
            "o1": "'unknown'",
            "o2": "0",
            "_id": "param4"
          }
        ],
        "inputs": [
          {
            "id": "i1",
            "name": "Input"
          }
        ],
        "outputs": [
          {
            "id": "o1",
            "name": "Parameter Type",
            "field": "parameterType"
          },
          {
            "id": "o2",
            "name": "Parameter Value",
            "field": "parameterValue"
          }
        ],
        "hitPolicy": "first",
        "inputField": null,
        "outputPath": null,
        "passThrough": true,
        "executionMode": "single"
      },
      "position": {
        "x": 750,
        "y": 114
      }
    },
    {
      "id": "assessSLABreach",
      "name": "assessSLABreach",
      "type": "decisionTableNode",
      "content": {
        "rules": [
          {
            "o1": "true",
            "o2": "'Excessive downtime for premium customer'",
            "_id": "rule1",
            "paramType": "'downtime'",
            "paramValue": "> 10",
            "serviceLevel": "'premium'"
          },
          {
            "o1": "true",
            "o2": "'Excessive downtime for standard customer'",
            "_id": "rule2",
            "paramType": "'downtime'",
            "paramValue": "> 30",
            "serviceLevel": "'standard'"
          },
          {
            "o1": "true",
            "o2": "'Response time exceeds premium SLA'",
            "_id": "rule3",
            "paramType": "'responseTime'",
            "paramValue": "> 200",
            "serviceLevel": "'premium'"
          },
          {
            "o1": "true",
            "o2": "'Response time exceeds standard SLA'",
            "_id": "rule4",
            "paramType": "'responseTime'",
            "paramValue": "> 500",
            "serviceLevel": "'standard'"
          },
          {
            "o1": "true",
            "o2": "'Packet loss exceeds premium SLA'",
            "_id": "rule5",
            "paramType": "'packetLoss'",
            "paramValue": "> 0.5",
            "serviceLevel": "'premium'"
          },
          {
            "o1": "true",
            "o2": "'Packet loss exceeds standard SLA'",
            "_id": "rule6",
            "paramType": "'packetLoss'",
            "paramValue": "> 2",
            "serviceLevel": "'standard'"
          },
          {
            "o1": "false",
            "o2": "'No SLA breach detected'",
            "_id": "rule7",
            "paramType": "",
            "paramValue": "",
            "serviceLevel": ""
          }
        ],
        "inputs": [
          {
            "id": "paramType",
            "name": "Parameter Type",
            "field": "parameterType"
          },
          {
            "id": "serviceLevel",
            "name": "Service Level",
            "field": "customerTier"
          },
          {
            "id": "paramValue",
            "name": "Parameter Value",
            "field": "parameterValue"
          }
        ],
        "outputs": [
          {
            "id": "o1",
            "name": "SLA Breached",
            "field": "slaBreached"
          },
          {
            "id": "o2",
            "name": "Breach Description",
            "field": "breachDescription"
          }
        ],
        "hitPolicy": "first",
        "inputField": null,
        "outputPath": null,
        "passThrough": true,
        "executionMode": "single"
      },
      "position": {
        "x": 1070,
        "y": 114
      }
    },
    {
      "id": "determineSeverity",
      "name": "determineSeverity",
      "type": "decisionTableNode",
      "content": {
        "rules": [
          {
            "o1": "'critical'",
            "o2": "3",
            "_id": "severity1",
            "_description": "",
            "10022132-3b17-452f-9e87-cc67dcbc1682": "true",
            "3b99eee0-25eb-49b6-8cf0-6daa7fcbfdc3": "'downtime'",
            "d3d1e8b0-5f9f-4867-a326-8cfdbccdbb94": "'premium'"
          },
          {
            "o1": "'high'",
            "o2": "2",
            "_id": "severity2",
            "_description": "",
            "10022132-3b17-452f-9e87-cc67dcbc1682": "true",
            "3b99eee0-25eb-49b6-8cf0-6daa7fcbfdc3": "'downtime'",
            "d3d1e8b0-5f9f-4867-a326-8cfdbccdbb94": "'standard'"
          },
          {
            "o1": "'high'",
            "o2": "2",
            "_id": "severity3",
            "_description": "",
            "10022132-3b17-452f-9e87-cc67dcbc1682": "true",
            "3b99eee0-25eb-49b6-8cf0-6daa7fcbfdc3": "'responseTime'",
            "d3d1e8b0-5f9f-4867-a326-8cfdbccdbb94": "'premium'"
          },
          {
            "o1": "'medium'",
            "o2": "1",
            "_id": "severity4",
            "_description": "",
            "10022132-3b17-452f-9e87-cc67dcbc1682": "true",
            "3b99eee0-25eb-49b6-8cf0-6daa7fcbfdc3": "'responseTime'",
            "d3d1e8b0-5f9f-4867-a326-8cfdbccdbb94": "'standard'"
          },
          {
            "o1": "'high'",
            "o2": "2",
            "_id": "severity5",
            "_description": "",
            "10022132-3b17-452f-9e87-cc67dcbc1682": "true",
            "3b99eee0-25eb-49b6-8cf0-6daa7fcbfdc3": "'packetLoss'",
            "d3d1e8b0-5f9f-4867-a326-8cfdbccdbb94": "'premium'"
          },
          {
            "o1": "'medium'",
            "o2": "1",
            "_id": "severity6",
            "_description": "",
            "10022132-3b17-452f-9e87-cc67dcbc1682": "true",
            "3b99eee0-25eb-49b6-8cf0-6daa7fcbfdc3": "'packetLoss'",
            "d3d1e8b0-5f9f-4867-a326-8cfdbccdbb94": "'standard'"
          },
          {
            "o1": "'none'",
            "o2": "0",
            "_id": "severity7",
            "_description": "",
            "10022132-3b17-452f-9e87-cc67dcbc1682": "",
            "3b99eee0-25eb-49b6-8cf0-6daa7fcbfdc3": "",
            "d3d1e8b0-5f9f-4867-a326-8cfdbccdbb94": ""
          }
        ],
        "inputs": [
          {
            "id": "10022132-3b17-452f-9e87-cc67dcbc1682",
            "name": "SLA Breached",
            "field": "slaBreached"
          },
          {
            "id": "3b99eee0-25eb-49b6-8cf0-6daa7fcbfdc3",
            "name": "Parameter Type",
            "field": "parameterType"
          },
          {
            "id": "d3d1e8b0-5f9f-4867-a326-8cfdbccdbb94",
            "name": "Customer tier",
            "field": "customerTier"
          }
        ],
        "outputs": [
          {
            "id": "o1",
            "name": "Severity Level",
            "field": "severityLevel"
          },
          {
            "id": "o2",
            "name": "Severity Score",
            "field": "severityScore"
          }
        ],
        "hitPolicy": "first",
        "inputField": null,
        "outputPath": null,
        "passThrough": true,
        "executionMode": "single"
      },
      "position": {
        "x": 1390,
        "y": 114
      }
    },
    {
      "id": "determineEscalation",
      "name": "determineEscalation",
      "type": "decisionTableNode",
      "content": {
        "rules": [
          {
            "i1": "'critical'",
            "o1": "true",
            "o2": "'immediate'",
            "o3": "'senior_management'",
            "_id": "escalation1",
            "_description": ""
          },
          {
            "i1": "'high'",
            "o1": "true",
            "o2": "'4_hours'",
            "o3": "'service_manager'",
            "_id": "escalation2",
            "_description": ""
          },
          {
            "i1": "'medium'",
            "o1": "true",
            "o2": "'24_hours'",
            "o3": "'support_team'",
            "_id": "escalation3",
            "_description": ""
          },
          {
            "i1": "",
            "o1": "false",
            "o2": "'none'",
            "o3": "'none'",
            "_id": "escalation4",
            "_description": ""
          }
        ],
        "inputs": [
          {
            "id": "i1",
            "name": "Severity level",
            "field": "severityLevel"
          }
        ],
        "outputs": [
          {
            "id": "o1",
            "name": "Requires Escalation",
            "field": "requiresEscalation"
          },
          {
            "id": "o2",
            "name": "Escalation Timeframe",
            "field": "escalationTimeframe"
          },
          {
            "id": "o3",
            "name": "Escalation Level",
            "field": "escalationLevel"
          }
        ],
        "hitPolicy": "first",
        "inputField": null,
        "outputPath": null,
        "passThrough": true,
        "executionMode": "single"
      },
      "position": {
        "x": 2030,
        "y": 114
      }
    },
    {
      "id": "ed8355c4-aea1-4526-82b3-56d7d98efa92",
      "name": "calculateCompensation",
      "type": "decisionTableNode",
      "content": {
        "rules": [
          {
            "_id": "32a4f6a9-6631-4a5b-9fad-75c5f22bb591",
            "_description": "",
            "bd7b183b-2e9f-4fec-bc0f-e915864bd5eb": "true",
            "c3716324-94d0-4a9a-a3f1-4d6041b0a9aa": "'service_credit'",
            "d83f698c-a398-49b4-9bca-622081180bac": "parameterValue * 5",
            "f74a521d-8f22-47ba-b800-1c7a8e69d606": "'premium'"
          },
          {
            "_id": "90cf3b42-e758-4dff-8f41-4e5ec409fdec",
            "_description": "",
            "bd7b183b-2e9f-4fec-bc0f-e915864bd5eb": "true",
            "c3716324-94d0-4a9a-a3f1-4d6041b0a9aa": "'account_credit'",
            "d83f698c-a398-49b4-9bca-622081180bac": "parameterValue * 2",
            "f74a521d-8f22-47ba-b800-1c7a8e69d606": ""
          },
          {
            "_id": "5e7f3275-c1ea-4969-a071-c4453a85fbbf",
            "_description": "",
            "bd7b183b-2e9f-4fec-bc0f-e915864bd5eb": "",
            "c3716324-94d0-4a9a-a3f1-4d6041b0a9aa": "'none'",
            "d83f698c-a398-49b4-9bca-622081180bac": "0",
            "f74a521d-8f22-47ba-b800-1c7a8e69d606": ""
          }
        ],
        "inputs": [
          {
            "id": "bd7b183b-2e9f-4fec-bc0f-e915864bd5eb",
            "name": "SLA Breached",
            "field": "slaBreached"
          },
          {
            "id": "f74a521d-8f22-47ba-b800-1c7a8e69d606",
            "name": "Customer tier",
            "field": "customerTier"
          }
        ],
        "outputs": [
          {
            "id": "d83f698c-a398-49b4-9bca-622081180bac",
            "name": "Compensation amount",
            "field": "compensationAmount"
          },
          {
            "id": "c3716324-94d0-4a9a-a3f1-4d6041b0a9aa",
            "name": "Compensation type",
            "field": "compensationType"
          }
        ],
        "hitPolicy": "first",
        "inputField": null,
        "outputPath": null,
        "passThrough": true,
        "executionMode": "single"
      },
      "position": {
        "x": 1710,
        "y": 114
      }
    }
  ],
  "edges": [
    {
      "id": "edge1",
      "type": "edge",
      "sourceId": "input1",
      "targetId": "validateSLA"
    },
    {
      "id": "edge2",
      "type": "edge",
      "sourceId": "validateSLA",
      "targetId": "determineParameterType"
    },
    {
      "id": "edge3",
      "type": "edge",
      "sourceId": "determineParameterType",
      "targetId": "assessSLABreach"
    },
    {
      "id": "edge4",
      "type": "edge",
      "sourceId": "assessSLABreach",
      "targetId": "determineSeverity"
    },
    {
      "id": "f7976e4a-7d56-437e-aaa3-4ccbedc164d4",
      "type": "edge",
      "sourceId": "determineSeverity",
      "targetId": "ed8355c4-aea1-4526-82b3-56d7d98efa92"
    },
    {
      "id": "efe1c0df-71b0-4e9d-9544-5010b3c5bb84",
      "type": "edge",
      "sourceId": "ed8355c4-aea1-4526-82b3-56d7d98efa92",
      "targetId": "determineEscalation"
    }
  ]
}