zen/test-data/graphs/customer-service-escalation.json

{
  "tests": [
    {
      "input": {
        "customer": {
          "id": "C123456",
          "name": "Acme Corporation",
          "tier": "premium",
          "accountAge": 36
        },
        "issue": {
          "id": "ISS-789",
          "type": "service_outage",
          "complexity": "high",
          "financialImpact": 7500,
          "description": "Complete service outage affecting all production systems"
        }
      },
      "output": {
        "escalation": {
          "assignedTeam": "Executive Response Team",
          "description": "Immediate executive team escalation required",
          "level": "immediate_executive",
          "priority": 1,
          "slaMinutes": 30
        }
      }
    }
  ],
  "nodes": [
    {
      "type": "inputNode",
      "content": {
        "schema": ""
      },
      "id": "ip1",
      "name": "request",
      "position": {
        "x": 110,
        "y": 114
      }
    },
    {
      "type": "decisionTableNode",
      "content": {
        "hitPolicy": "first",
        "rules": [
          {
            "_id": "r1-1",
            "i1-1": "'premium'",
            "i1-2": "'high'",
            "i1-3": "> 5000",
            "o1-1": "'immediate_executive'",
            "o1-2": "'Immediate executive team escalation required'",
            "o1-3": "1",
            "o1-4": "30",
            "o1-5": "'Executive Response Team'"
          },
          {
            "_id": "r1-2",
            "i1-1": "'premium'",
            "i1-2": "'high'",
            "i1-3": "<= 5000",
            "o1-1": "'senior_support'",
            "o1-2": "'Escalate to senior support team'",
            "o1-3": "2",
            "o1-4": "120",
            "o1-5": "'Senior Support Team'"
          },
          {
            "_id": "r1-3",
            "i1-1": "'premium'",
            "i1-2": "'medium', 'low'",
            "i1-3": "> 1000",
            "o1-1": "'senior_support'",
            "o1-2": "'Escalate to senior support team'",
            "o1-3": "2",
            "o1-4": "120",
            "o1-5": "'Senior Support Team'"
          },
          {
            "_id": "r1-4",
            "i1-1": "'standard'",
            "i1-2": "'high'",
            "i1-3": "> 2000",
            "o1-1": "'senior_support'",
            "o1-2": "'Escalate to senior support team'",
            "o1-3": "2",
            "o1-4": "180",
            "o1-5": "'Senior Support Team'"
          },
          {
            "_id": "r1-5",
            "i1-1": "'standard'",
            "i1-2": "'medium'",
            "i1-3": "> 5000",
            "o1-1": "'senior_support'",
            "o1-2": "'Escalate to senior support team'",
            "o1-3": "2",
            "o1-4": "180",
            "o1-5": "'Senior Support Team'"
          },
          {
            "_id": "r1-6",
            "i1-1": "'trial'",
            "i1-2": "'high'",
            "i1-3": "> 5000",
            "o1-1": "'senior_support'",
            "o1-2": "'Escalate to senior support team'",
            "o1-3": "3",
            "o1-4": "240",
            "o1-5": "'Senior Support Team'"
          },
          {
            "_id": "r1-7",
            "i1-1": "",
            "i1-2": "",
            "i1-3": "",
            "o1-1": "'standard_support'",
            "o1-2": "'Handle through standard support process'",
            "o1-3": "4",
            "o1-4": "480",
            "o1-5": "'Standard Support Team'"
          }
        ],
        "inputs": [
          {
            "id": "i1-1",
            "name": "Customer Tier",
            "field": "customer.tier"
          },
          {
            "id": "i1-2",
            "name": "Issue Complexity",
            "field": "issue.complexity"
          },
          {
            "id": "i1-3",
            "name": "Financial Impact",
            "field": "issue.financialImpact"
          }
        ],
        "outputs": [
          {
            "id": "o1-1",
            "name": "Escalation Level",
            "field": "escalation.level"
          },
          {
            "id": "o1-2",
            "name": "Action Description",
            "field": "escalation.description"
          },
          {
            "id": "o1-3",
            "name": "Priority",
            "field": "escalation.priority"
          },
          {
            "id": "o1-4",
            "name": "SLA Minutes",
            "field": "escalation.slaMinutes"
          },
          {
            "id": "o1-5",
            "name": "Assigned Team",
            "field": "escalation.assignedTeam"
          }
        ],
        "passThrough": false,
        "inputField": null,
        "outputPath": null,
        "executionMode": "single"
      },
      "id": "dt1",
      "name": "determine_escalation_level",
      "position": {
        "x": 430,
        "y": 114
      }
    }
  ],
  "edges": [
    {
      "id": "ed1",
      "sourceId": "ip1",
      "targetId": "dt1",
      "type": "edge"
    }
  ]
}