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57 lines
2.9 KiB
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57 lines
2.9 KiB
Markdown
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# How to Report Bugs or Get Help
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This section described the process for submitting a bug report and how to get assistance.
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## Before Submitting a Bug Report
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Before submitting a bug report, please try and verify that what you're encountering is truly a bug and has not been previously reported:
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* Check the online manual at [https://docs.kumomta.com](https://docs.kumomta.com). The manual is updated frequently and contains the latest information on the proper use of KumoMTA. The [Changelog](https://docs.kumomta.com/changelog.html) helps identify any issues that may be solved by updating to a more recent release of KumoMTA.
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* Check the issues list at [https://github.com/KumoCorp/kumomta/issues](https://github.com/KumoCorp/kumomta/issues) to see if the bug you've identified has already been reported.
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!!! note
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The Issue tracker is not a support channel. Any issues submitted that are
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questions and not bug reports will be summarily closed. See below for
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information on getting help.
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## Submitting a Bug Report
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If you think you have found a previously unreported bug, visit
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[https://github.com/KumoCorp/kumomta/issues/new/choose](https://github.com/KumoCorp/kumomta/issues/new/choose)
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and follow the instructions on the page.
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If you submit an issue, please keep the following in mind:
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* Be sure to include all of the information requested by the form.
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* Remember that the fastest path to resolution is to prevent any
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back-and-forth with the developers to gather further information. We can always
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act on an issue report with too much detail, but not one with too little.
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* If possible, download and install the latest release of KumoMTA and check
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whether it solves your problem. All official KumoMTA releases are thoroughly
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tested and should work without issue. We strive to maintain backward
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compatibility, allowing you to switch versions of KumoMTA without issue.
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## Getting Help
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Community support for KumoMTA is available both in the forum and in the
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community Discord server. Paid support customers should consult their support
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SLA document for information on how to contact KumoMTA support and their
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relevant guaranteed response and resolution times.
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### Discord
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The KumoMTA Discord server is intended for real-time communication about
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KumoMTA and MailOps/Deliverability in general. The KumoMTA team also hosts
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weekly office hours in the Discord server to better engage with the KumoMTA
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community. The Discord server can be found at
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[https://kumomta.com/discord](https://kumomta.com/discord).
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### Forum
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The KumoMTA forum is best suited to longer-form help requests that benefit from
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higher visibility in the community (as the help request won't get lost in the
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chat scroll or otherwise missed), and which would be of benefit to other users
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thanks to the more permanent nature of forum interactions. The forum can be
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accessed at [https://forum.kumomta.com](https://forum.kumomta.com).
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